Urbancharmjewels

At Urban Charm Jewels, we want you to love your purchase. However, we understand that sometimes things don’t work out as expected. Whether it’s a change of heart or simply the wrong item, we’re here to make returns and exchanges as easy and stress-free as possible.

Our Return Policy

We offer a 30-day return window from the date of delivery for most products. If for any reason you are not completely satisfied with your purchase, you can return the item(s) within this time frame for a full refund or exchange. To be eligible for a return, your item must be in its original condition – unused, unworn, and with all tags and packaging intact.

How to Return Your Item

To begin a return, please reach out to our customer service team at [email protected]. Please include the following information in your email:

• Order number
• Product(s) you wish to return
• Reason for return
• Preferred resolution (refund or exchange)

Once we receive your request, we will provide you with the necessary instructions for returning your item. All returns must be shipped back to us using a trackable shipping method. We recommend using a carrier with tracking services to ensure your return arrives safely.

Non-Returnable Items

For hygiene and safety reasons, some items are non-returnable, including:

• Earrings
• Items marked as final sale or clearance
• Custom or personalized jewelry pieces

Please note that these items cannot be returned unless they arrive damaged or defective.

Refunds and Processing

Once your return is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Depending on your bank or credit card company, it may take a few business days for the refund to appear in your account.

If you prefer to exchange your item, we will ship the replacement product to you at no additional charge (subject to stock availability).

Return Shipping Costs

While we offer a flexible return policy, please note that return shipping costs are the responsibility of the customer, unless the item is defective or we made an error in fulfilling your order. In these cases, we will provide a pre-paid return label for you to use.

Damaged or Defective Items

We take great care in ensuring that your order arrives in perfect condition. However, if you receive a damaged or defective item, please notify us within 7 days of receiving the item. We will work with you to resolve the issue, either by offering a replacement, refund, or another suitable solution.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the same process as a return. Once we receive your returned item, we will process the exchange and send out your new item as soon as possible. In cases of high demand, some exchanges may take longer to process, but we will keep you updated on the status of your order.

Final Thoughts

Our goal is to make sure you are completely satisfied with your purchase. If you ever have any questions or need assistance with your return or exchange, don’t hesitate to contact us at [email protected]. Our customer service team is here to help, and we’ll ensure that your return or exchange is handled promptly and professionally.

Thank you for shopping with Urban Charm Jewels. We appreciate your business and look forward to providing you with beautiful, high-quality jewelry that you’ll love wearing.