Urbancharmjewels

At Urban Charm Jewels, we strive to make your shopping experience as smooth and secure as possible. Our Payment Policy is designed to provide clear and transparent guidelines for how payments are processed on our site. Whether you’re purchasing a beautiful new piece of jewelry for yourself or as a thoughtful gift for someone special, we want to ensure that you feel confident in every transaction.

1. Accepted Payment Methods

We accept a variety of secure payment methods to make your purchase process quick and convenient:

• Credit and Debit Cards: We accept most major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Simply enter your card details at checkout for a fast and easy payment process.
• PayPal: If you prefer to use PayPal for added convenience and security, we are happy to accept it as a payment method. Simply select the PayPal option during checkout and complete the payment through your PayPal account.
• Apple Pay and Google Pay: For mobile convenience, we also accept Apple Pay and Google Pay. These services allow you to make secure, one-touch payments directly from your smartphone or other mobile devices.
• Gift Cards: Urban Charm Jewels also accepts gift cards, including store-specific and third-party gift cards. To use a gift card, enter the code provided during checkout.

2. Order Processing and Payment Authorization

Once you have completed your order and submitted your payment, we will process the payment authorization. Your payment will be verified, and the transaction will be authorized with the bank or payment processor. This may take a few moments.

• Order Confirmation: Upon successful authorization, you will receive an email confirming your order and payment. Please check your inbox (and spam/junk folder) for the order confirmation email. This will serve as your receipt and will include a summary of your order, including item descriptions, prices, shipping costs, and any applicable discounts.
• Order Cancellation: Once an order is confirmed and payment is processed, it cannot be canceled. If you need to make changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request. If your order has not yet been shipped, we may be able to assist with adjustments.

3. Currency and Pricing

All prices on our website are listed in U.S. Dollars (USD). The price of each item will be displayed during the checkout process, along with any taxes and shipping fees that apply. Please note that:

• Sales Tax: Applicable sales tax may be added to your order depending on your shipping address and local tax regulations. The exact sales tax will be calculated and displayed at checkout.
• Shipping Fees: If your order totals under $79.99, an $8.99 shipping fee will be added at checkout. Orders over $79.99 qualify for free shipping.

4. Security and Privacy

Your security is our top priority. We use industry-standard encryption technology (SSL) to protect your personal and payment information during transmission. Additionally, we comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure that your payment details are handled safely and securely.

• Payment Information: We do not store your credit card details on our website. All payment information is securely processed by trusted third-party payment providers, such as PayPal, Apple Pay, Google Pay, and major credit card processors.
• Privacy: Any information provided during the payment process is used solely for order processing and delivery purposes. We do not share your payment details with third parties for marketing or other unauthorized uses.

5. Failed Payments

In the event that a payment fails or is declined, we will notify you via email and request that you update your payment method. Please ensure that your payment details are accurate, including your billing address and any card verification numbers (CVV) if required.

If your payment is not authorized, your order will not be processed, and no charges will be applied to your account until the issue is resolved.

6. Payment Issues or Disputes

If you have any issues with your payment, such as unauthorized charges, incorrect amounts, or disputes with your payment provider, please contact us immediately at [email protected]. We will work with you and our payment processors to resolve any issues promptly.

If you are disputing a charge with your payment provider, please reach out to us before contacting your bank or credit card issuer. We will attempt to resolve any issues directly to ensure your satisfaction.

7. Discounts and Promotions

From time to time, Urban Charm Jewels may offer discounts or promotional codes that can be applied during checkout to reduce the total cost of your order. If you have a valid discount code, simply enter it during checkout to apply the savings.

• One Code Per Order: Only one promotional code can be applied per order. If you have multiple codes, you will need to choose the one that offers the best value.
• Exclusions: Some items may be excluded from promotional offers. Any exclusions will be clearly stated in the terms and conditions of the promotion.

8. Order Limits

We reserve the right to limit the quantity of any item that can be purchased in a single order or by a single customer. This is done to prevent fraud, ensure inventory availability, and protect the interests of all our customers. If your order exceeds these limits, we will contact you to discuss possible adjustments.

9. International Payments

Currently, we only accept U.S. Dollar (USD) payments and only ship to U.S. addresses. If you are outside of the United States, we regret that we cannot process your order at this time. However, you can follow us on social media to stay updated on future expansions to our shipping regions.